(NL Times) In a letter to customers on Tuesday, ING apologized for years of discrimination in the bank’s anti-money laundering and terrorism financing policy. The bank says the discrimination was unintentional, but promised to ask fewer questions to customers, at least when it comes to things the bank already knows, NOS reports.
Research from a year ago revealed that many customers feel discriminated against by their bank. Banks asked an excessive number of questions when they wanted to open an account or transfer money. For example, banks asked Muslims to explain the money they transfer to family abroad every year during Ramadan, churches had to account for every cent churchgoers put in the collection basket, and house doctors had to explain payments from patients abroad.
