(BBC) A senior fire officer has apologised to bereaved families for what he described as a “woeful and unacceptable” response to the Manchester Arena bombing.
Assistant county fire officer David Keelan said the service was sorry it took crews more than two hours to get to the scene on 22 May 2017.
An inquiry into the atrocity has previously heard communication and command failures caused the delay.
“We let you down when you needed us the most,” Mr Keelan said.
The officer delivered the apology directly to victims’ relatives before giving evidence.
