(BBC) A senior firefighter said being unable to immediately help those injured in the Manchester Arena bomb represented “probably the worst time in my career.”
Watch manager Jon Nolan told the public inquiry into the 2017 attack he was never deployed to the scene.
Despite some crews being close enough to hear the bomb go off, they were not ordered to go in until two hours later.
“It’s the first time we have trained to do something and not been allowed to do it,” Mr Nolan said.
The hearing is examining the emergency response to the attack, in which 22 were killed at Manchester Arena as fans left an Ariana Grande concert.